Frequently Asked Questions
Everything you need to know about your Apollo Neuro experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
How do I care for my Apollo Neuro apparel?
To maintain the quality of our premium fabrics, we recommend machine washing in cold water with like colors and tumble drying on low. Avoid using bleach or ironing directly on printed graphics.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.